At a glance
- Questions about Juvo? Email nadja@lightly.care.
- Restore purchases in the app. Manage subscriptions with Apple.
- Delete your account or guest data from Profile → Account.
- Scanning uses OpenAI; Beautify uses fal.ai and Google. Processing details are in the Terms and Privacy Policy.
Contact Juvo
Email nadja@lightly.care with a description of the issue and your app version. For account or purchase questions, you can include the Account ID shown in Profile → Account.
Please do not send passwords, Apple authorization codes or full payment details. Screenshots should hide information you do not want to share.
Purchases and subscriptions
To recover purchases, open a Juvo paywall and tap Restore at the bottom. Use the Apple Account that made the purchase. Juvo checks purchase ownership before updating access and credits.
To change or cancel a subscription, use the subscription-management option in Profile or open Apple subscription settings. Deleting Juvo or your Juvo account does not cancel an App Store subscription.
If a completed purchase is missing, contact us before buying it again. Restoring purchase rights cannot recover a deleted garage or deleted photos.
Your account and photos
Open Profile → Account → Delete account to delete an Apple-linked Juvo account. You confirm the request with Apple. Guest users can select Delete guest data from the same area.
The account becomes unavailable after confirmation. Private image removal and Apple authorization revocation are processed separately; temporary provider outages can delay completion. See the Privacy Policy for the records that must be retained and how to request further help.
Recognition and Beautify
A scan submits your photo to OpenAI for vehicle recognition. Choosing Beautify submits the source photo to fal.ai and Google for image editing. Images pass through private Cloudflare R2 storage. These actions start processing directly, without a separate AI permission screen or sharing toggle.
If recognition cannot identify a vehicle, you may add optional vehicle details before saving the photo. To avoid new AI submissions, do not start another scan or Beautify request; work already submitted may finish. The Terms of Service and Privacy Policy describe the processing and providers. Use Profile → Account for account or guest-data deletion.