Terms of Service

01About these terms

These Terms of Service govern the Juvo app, playjuvo.app and related services provided by the operator below (Juvo, we, us). They apply to guest users and account holders. Please read them before using the service.

You must have the legal capacity to enter this agreement, or the permission and involvement of a parent or guardian where local law requires it. These terms do not waive mandatory consumer protections.

For the iOS app, Apple’s Standard End User License Agreement governs the app licence unless a separate custom EULA is presented in the App Store. These service terms supplement the applicable licence and App Store purchase conditions.

02The service and your licence

Juvo helps you identify photographed vehicles, save captures as digital cards, track collection progress, complete challenges and optionally create studio-style images with Beautify. Cards, XP, rarity and leagues are game features, not an assessment of a vehicle’s value or authenticity.

You may use Juvo for personal, lawful purposes on devices and accounts you are entitled to use. Rights to our software, branding and card interface remain with us or our licensors. Vehicle names, manufacturer marks and other third-party material belong to their owners; their appearance does not imply affiliation or endorsement.

You must not resell access, extract protected software or catalogues, bypass security or ownership checks, automate abusive requests, tamper with reward records or misuse store receipts. Exceptions permitted by mandatory law remain unaffected.

03Guests, accounts and synchronization

You can use the service as a guest, including the free allowance and optional purchases. Guest access depends on an installation credential stored on your device. Without an account, garage captures and game progress remain local.

Sign in with Apple connects a Juvo account and enables private garage synchronization. Local guest captures and earned progress join the selected account; another device’s guest captures can join the same account. Separate captures remain separate, and the same reward cause is not counted twice.

A newly created account preserves its guest balance without another welcome grant. Signing into an existing account links eligible paid guest credits and subscriptions; unused free guest credits remain separate. Restore can transfer eligible paid purchase ownership under store and RevenueCat rules. It does not give access to a different account’s garage.

Keep your device and Apple account secure. Synchronization requires a connection while the app is active. Offline changes may be pending, and concurrent changes can conflict; deletions take precedence over stale edits. Signing out retains the account cache for later sign-in. Removing app storage can lose unsynchronized cars or progress.

04Your photos and conduct

You retain the rights you hold in your photos. You give Juvo and the providers involved a limited licence to store, transmit, process and display the content as needed for the features you request, account synchronization and operation of the service. This licence does not grant us ownership of your original photos. It concerns rights in the content and does not itself establish a legal basis for processing personal data.

Only upload content you have the right to use. Respect privacy, property rights and local photography rules. Avoid identifiable people and unnecessary licence plates. Do not trespass, obstruct traffic or use the app while driving. Do not upload unlawful, infringing or harmful material.

Generated images may change details of the car and are not documentary evidence. Their protectability and permitted use can depend on applicable law and the model provider’s terms. We do not promise exclusive rights in generated output. Data handling is explained in the Privacy Policy.

05AI photo processing

When you scan a vehicle, the app submits your photo for recognition with OpenAI. When you choose Beautify, it submits the source photo to fal.ai and Google, its current image-model provider, for image editing. Photos pass through private Cloudflare R2 storage for these features. A photo can include people, licence plates or other personal information; check its contents before using these features.

The request starts from your scan or Beautify action. The app does not present a separate AI permission prompt or require a saved AI-sharing choice. Reading or accepting these terms is not recorded as AI consent. If recognition cannot identify a vehicle, you may add optional vehicle details before saving the photo.

To avoid further AI submissions, do not start another scan or Beautify request. Processing already submitted may finish, and existing results may still be retrieved. See the Privacy Policy for processing, retention and provider details.

06Captures, credits and rewards

The current free allowance is 100 vehicle recognitions per week, including guest use. Eligible new guest installations receive three one-time welcome credits. Signing out, restoring a purchase or signing in on another device does not create a right to repeated welcome grants.

Recognition limits reset weekly at the time shown in the app. Pending recognition jobs can temporarily reserve capacity. Credits are separate from the capture allowance: Beautify currently costs one credit, reserved during processing and charged after a usable result is saved. A failed confirmed job releases its reservation; uncertain provider results may remain pending while reconciled.

Credit packs currently contain 20, 60 or 120 credits. Credits have no cash value, cannot be exchanged for money or transferred between unrelated users, and do not expire under the current product rules. Refunded purchases can cause corresponding credits and associated bonuses to be reversed.

XP and challenge rewards depend on the game rules and valid capture identities. Credit rewards for completed challenge packs require server verification and are granted once; they may remain pending while evidence is checked. We may correct duplicate, invalid or fraudulent rewards and restore errors in verified balances.

07Juvo Pro subscriptions

Juvo Pro is an optional auto-renewing subscription offered monthly or yearly. Current benefits are 500 recognitions per week, 30 credits per subscription month and a 25% bonus on eligible credit packs purchased while Pro is active. A yearly subscription distributes credits monthly, rather than granting a year’s credits at once.

The purchase screen and Apple confirmation show the selected product, duration and total price in your local currency, including applicable store tax treatment. Any introductory offer applies only if explicitly shown and you meet its eligibility conditions. We do not promise a free trial.

Payment is charged to your Apple account when you confirm. The subscription renews automatically unless cancelled at least 24 hours before the current period ends; Apple charges renewal within the preceding 24 hours. Manage or cancel it in your Apple subscription settings. Cancellation stops future renewal; access normally continues through the paid period, subject to refunds or store adjustments.

Deleting the app, signing out or deleting your Juvo account does not cancel your Apple subscription. Credits already validly granted remain subject to the credit rules above. Any changes to an existing paid subscription follow applicable law and the store’s notice and consent requirements.

08Verification, restore and refunds

Apple handles App Store billing; RevenueCat and Juvo verify entitlements and apply credits on the server. Delivery can be delayed by connectivity, pending approval, delayed store notifications or an ownership review. Do not repeatedly buy a product to resolve an uncertain balance; refresh, restore or contact support first.

Restore checks eligible store purchases and subscriptions using the Apple account on the device. Consumable purchases are not universally restored by the App Store; recovery of a credit balance depends on Juvo’s verified purchase records and ownership. A purchase is credited once, even if verification is retried.

Use Apple’s refund request service for App Store purchases. Juvo cannot directly refund Apple’s charges. If a store refund or revocation is confirmed, we correct the associated entitlement and credit balance, including related bonuses. This process does not restrict statutory refund, withdrawal or other consumer rights; applicable store purchase terms explain any consent relating to immediate delivery of digital content.

09AI accuracy and availability

Recognition and generated images use third-party AI. Makes, variants, specifications and images may be incorrect, incomplete or unavailable. Treat identifications as suggestions and review them before saving. Do not rely on Juvo for purchasing, valuation, safety or technical decisions about a vehicle.

Connectivity, maintenance and provider interruptions can affect service availability. We do not guarantee continuous availability or identical outputs. We will handle paid-service failures in accordance with applicable law; your statutory conformity and other consumer rights remain unaffected.

10Responsibility and consumer rights

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for intentional misconduct, gross negligence, injury to life, body or health, fraud or mandatory product liability.

Where applicable law permits a limitation for ordinary negligence, liability for a breach of an essential contractual duty is limited to foreseeable loss typical of the agreement. An essential duty is one necessary to perform the agreement and on which you may reasonably rely. Mandatory rights concerning digital products, refunds and remedies remain unaffected.

You are responsible for lawful capture and upload of your content and for keeping your own copies of data important to you. This does not excuse any failure by Juvo to meet its legal obligations.

11Ending use and changes

You may stop using Juvo at any time. You can remove captures or initiate permanent account deletion in Profile → Account. Guests can use the same screen to delete their guest server data. Deletion requires confirmation; Apple accounts may need a fresh Apple sign-in to verify ownership and revoke authorization. Contact nadja@lightly.care for other data requests, as described in the Privacy Policy.

Account or guest deletion removes the associated garage, photos and progress and closes access to that identity. Deleted garage data cannot be recovered by restoring purchases. Your App Store subscription remains active until cancelled through Apple; the deletion flow offers access to Apple’s subscription settings. Cancel renewal separately before deleting if you do not want further charges. Deletion does not automatically refund purchases, remove Apple’s payment records or create a new right to welcome credits. Verified purchase and remaining paid-credit recovery remain subject to the store and ledger rules described above.

We may restrict access when reasonably necessary to address unlawful conduct, security threats or material misuse. Where practicable and legally required, we provide notice and an opportunity to resolve the issue. Restrictions and discontinuation remain subject to mandatory rights and any remedies due for paid services.

We may update these terms to reflect changes in the service or law. We will give notice of material changes and seek agreement where required. Changes do not automatically remove existing paid rights; required remedies and termination rights remain available. The date above identifies the current version.

12Contact and disputes

For questions about these terms, purchase problems or a complaint, contact nadja@lightly.care.

These terms do not impose arbitration, an exclusive foreign court or a waiver of collective or statutory remedies. The law and courts determined by applicable rules govern disputes, including mandatory protections available to consumers in their country of residence.

The Privacy Policy explains processing of your personal data. If part of these terms is unenforceable, the remainder applies to the extent permitted by law.